By Michele Stilwell, Director of Marketing and Accounting at MEDiAHEAD
I recently sat down with Amy Wilkinson, National Program Manager at HNTB to discuss the long-term relationship HNTB has had with MEDiAHEAD. I wanted to know all the specifics, as I was curious about several things. Kat, the owner of MEDiAHEAD established this relationship over 25 years ago, and it’s been going strong ever since.
What makes MEDiAHEAD stand out as a provider of services to HNTB?
“The differentiator is quality, customer service and brand compliance. Kat knows her stuff; she knows equipment, paper and the process. MEDiAHEAD is always willing to go the extra mile.”
What was life at HNTB like prior to using your MEDiAHEAD portal?
Amy said, “It was very unorganized. Each division was doing their own thing; everyone was on their own.” (One thing MEDiAHEAD knew going into the relationship was that they had trouble with brand continuity and brand control.)
What problems were you looking to solve with the portal?
“HNTB wanted to put everything in one spot to save time and produce consistent quality materials. We wanted people to know where to go to get the assets they needed. With the portal, not as many hands were touching the various processes, and as a result, we didn’t need as many vendors. Streamlining. It’s a beautiful thing.”
When asked if we helped solve the HNTB problems, she said without hesitation – “yes, 100%!”
What does HNTB like most about the portal?
Amy replied, “It’s easy to use, the new look is streamlined and turnkey and people don’t have to ask where to go. The portal is very user friendly.” When I asked if there was anything they don’t like… the answer was, “No. You should never stop treating the client like they’re the only one that matters… and MEDiAHEAD does that extremely well.”
When I asked Amy if she would recommend us to other companies on a scale of 1 – 10, 10 being the best, she said, “10+, no hesitation. When someone has made an error on an order, they typically call in and we always have a can do attitude. Fix it and get the order out the door. You guys get it! It’s never an imposition, and you make people feel special.”
At MEDiAHEAD, our customers come first. We always answer the phone (you won’t get an automated answering system here) and you will always get a “can do attitude” like the one Amy experiences.