Unforgettable Customer Service

By Michele Stillwell, Director of Marketing and Accounting at MEDiAHEAD

Have you ever experienced “unforgettable customer service” where you walk away or hang up the phone and think to yourself, “WOW! Now that was awesome customer service!”

I have… and it really makes you feel good. Especially now when we’re all on edge working from home, home schooling our children, wearing face masks, missing a nice meal in a restaurant or just getting out to socialize.

I would like to share my recent customer service experience with you that happened at a well-known local hospital.

Several months ago, I needed answers. I was taking care of my mom and needed to know what was going on with her. I needed to make choices about her care. I needed some comfort and knowledge as I had never been through something like this before.

The team at the hospital pulled together and got me in touch with a group of their staff. They set up a meeting time with my family and I. They answered all our questions and were extremely thorough. It seemed like they had all the time in the world for us. I felt like these people truly cared about us, and wanted to do the best they could for us, even though it was an extremely difficult time for our family.

I walked out of the hospital and felt like there was a good plan in place. The hospital and staff had it together, and I actually shared my experience with others since it made me feel so much better afterwards. Their customer service was so amazing, it inspired me to write about it. If you would like a referral to the hospital we worked with, let me know!

I think we all like to feel this way… we want to believe that people truly care.

It could be something as simple as a phone call with a customer, a friend, a family member or a co-worker. Treating others as you would want them to treat you is so important.

Customer service is important in our businesses.

We are thankful for all the repeat business we get from our clients. And we work hard to give excellent customer service to strengthen those relationships. If you’ve done business with us, I hope that you’ve had more than one great experience. It’s our responsibility to make you feel that you’re important to us! Regardless of how much you spend with us, we want you to feel like our biggest client every time we work together.

(Do us a favor… if we’ve succeeded at that when helping you in the past, please go to our Google Business page and give us an honest review! We would love for you to throw some stars our way.)

If we haven’t had a chance to work together, let’s talk. From sales collateral portals to on demand printing, we’ve got great solutions to help your business succeed.